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Notes

UserGems Contact Tracking (Job Changes) - API Calls

As a default, all UserGems <> Salesforce integrations are capped at 20k API calls per Salesforce Instance per 24hr period across all UserGems products. Should the cap be reached, UserGems will automatically continue the sync the following day.

A  weekly or monthly job change batch will often use 10-15 API calls per job change, while the initial sync of retroactive job changes could use more.

  • If UserGems is delivering 1k job changes, we'd expect to use ~12.5k API calls in that batch
  • If UserGems is delivering 5k job changes, we'd expect to use ~62.5k API calls in that batch

A custom 24hr cap above or below the 20k call default can be accommodated via your CSM.

  • However, since UserGems sends one job change roughly every 90 seconds, the maximum expected throughput is roughly 1k job changes per 24hrs so increasing the cap will likely not result in more records created.

Before going live, your implementation team will coordinate with you to send over test records and get your approval before sending job changes in volume.

UserGems Account Tracking (Key Missing Contacts) - API Calls

As a default, all UserGems <> Salesforce integrations are capped at 20k API calls per Salesforce Instance 24hr period across all UserGems products. Should the cap be reached, UserGems will automatically continue the sync the following day. A custom 24hr cap above or below the 20k call default can be accommodated via your CSM.

A monthly or quarterly Account Tracking batch of new Leads/Contacts will use about 1 API call per Lead/Contact sent.

  • If UserGems is delivering 5k Key Missing Leads/Contacts, we'd expect to use ~5k API calls.
  • If UserGems is delivering 25k Key Missing Leads/Contacts, we'd expect to use ~25k API calls.

Additional Considerations:

  • API calls are configured in single-record batches via the REST API, which help our integration avoid any Salesforce Apex or CPU issues if your organization is heavily customized.
  • The UserGems CSM team is alerted to any integration issues and are proactive in addressing them.

Supporting resources: